Crawford expands North American capabilities through acquisition

Crawford & Company, a provider of claims management solutions to carriers, brokers and corporations, has acquired a technology-driven contents claims handling solutions company to expand its current capabilities in North America.

The acquired platform, called edjuster, offers a full-featured, easy-to-use contents inventory and valuation solution for both high severity complex claims and high-volume, small claims in both the US and Canada.

The acquisition of edjuster adds a digital component to Crawford’s existing contents valuation service, expands its current capabilities in North America and supports its purpose to restore and enhance lives, businesses and communities.

According to Pat Van Bakel (pictured), president, loss adjusting, North America, this combination will bring together Crawford’s global reach and expansive services with edjuster’s digital capabilities and niche expertise. "We are excited to join forces with this established and expanding company. Their proven execution capability, strong client relationships, solid technology platform and scalable operating model will allow us to offer more robust digital services to Crawford customers,” said Van Bakel.

Crawford chief executive officer Rohit Verma added: “At Crawford, we have a relentless pursuit of service excellence, and edjuster’s ability to combine technology and people takes us one step closer to our goal to reimagine the claims ecosystem. Additionally, this combination will help us achieve our envisioned future and brand promise, making Crawford the embedded partner of choice in the insurance industry.”

Andy Williams, edjuster’s chief executive officer, said: “This acquisition is a tremendous fit for edjuster given the synergies between our organizations. The opportunity to become part of a much larger claims operation covering all of North America provides invaluable expertise to the Crawford suite of services and adds enormous depth and flexibility to our existing capabilities both in the field and behind the desk.”

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