Best Reinsurer for Client Service (GWP of less than $2bn) winner: Catlin Re
Catlin was praised on its willingness to work with clients and the responsiveness of its team. A respondent said that the firm “supports clients with a view for a long term relationship”.
It was also commended on its emphasis on its claims service and the wide range of products it offered.
Commenting on its recent results, Stephen Catlin, CEO of Catlin Group, said: “I believe there are still good opportunities for Catlin, even in a softening market. Our diversified portfolio—by region and by product—allows us to see business that many of our competitors do not have the opportunity to write.
“Using our tested technical skills, we can select the business that we believe is most profitable. It also must be remembered that margins for most classes of business are still strong and that rates for some classes of business are still rising.”
Closely following Catlin Re was AXIS Re with a score of 7.25. The reinsurance arm of Bermuda-based AXIS Capital was praised on its professionalism and flexibility. One respondent commended the reinsurer on its “response time, ability to quote and competitive nature”.
Another commended the reinsurer on its cover of the respondent’s motor portfolio. Other comments celebrated the reinsurer’s capacity, quality of service and professionalism.
Amlin Re reserved third place with a score of 7.11 out of 10. The European reinsurer was particularly commended on its client-orientated and professional service, with its team being praised for their excellent cooperation skills.
One respondent said: “The service is very good and Amlin Re operates well as a company across different regions and covers multiple territories and lines of business.”
Amlin Re’s leadership, which includes Philippe Regazzoni, CEO of Amlin Re Europe, was particularly commended.
ACE Tempest Re and Arch Re took joint fourth place with a score of 6.99 out of 10.
The Bermuda-headquartered ACE Tempest Re was praised consistently throughout the survey. It was commended on its openness to new ideas and its ability to embrace management of the client relationship.
Arch Re, the reinsurance arm of Arch Capital Group, received high praise from a number of respondents. One said: “They never start off with a no—they listen to figure out if there’s a way and then they are quick to respond on everything.”
The reinsurer was also praised for its impressive personal services, intense presence in the market and ability to deal with complex transactions. A respondent added that Arch Re was “discriminating and comprehensive”.
The companies in the shortlists seen here were selected based on the first stage of the research, conducted via phone interviews and open online polls. Respondents were asked to name three companies they regard highly in this category. They were then asked to give details of why they had chosen these firms.
The shortlist for this category reflects the companies mentioned the most frequently.
The researchers then approached the market a second time and, using this shortlist presented in a random order, asked respondents to score each company out of ten based on how they perceive the firm based on the criteria of this category. It is the results of this part of the survey that are shown here.
More than 500 respondents took part in each part of the survey respectively.
The score shows the average score out of ten that each company received in stage two of the survey.
The shortlist was presented to respondents in a random order.
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