Zurich shakes up executive lineup, launches new unit in digital push

Zurich Insurance Group is launching a new unit to accelerate the roll-out of its digital services and support the transformation of its global business in a bid to attract more customers.

The new unit, Global Business Platforms, will be headed by current APAC CEO Jack Howell as of January 2021. Additionally, Zurich has hired the current CEO Ping An Technology Ericson Chan to spearhead the planning, development and operation of the technology functions and online ecosystems as group chief information and digital officer, as well as a member of the group executive committee. His remit will also include responsibility for all of Zurich’s IT operations and services.

The insurer has also made a series of key leadership changes in Asia Pacific, Latin America and North America as part of the initiative.

Kathleen Savio, currently CEO North America, has been appointed to the newly created role of group chief transformation officer, effective January 2021. She will be responsible for accelerating business organisation and governance, further developing the cultural transformation across Zurich, including the evolution towards a sustainable, purpose-driven company.

Kristof Terryn will succeed Savio as CEO North America. Terryn joined the group in 2004 and became group chief operating officer (COO) in 2016 following roles including head of global life and general insurance.

Tulsi Naidu will take over as CEO APAC. She has been Zurich’s CEO in the UK since 2016.

Finally, Laurence Maurice joins Zurich as CEO LatAm. Maurice has served as chief financial officer of a European insurer’s Brazilian and South American operations for seven years, and most recently as the company’s CEO Spain and Southern Europe.

Maurice succeeds Claudia Dill, who has decided to step down from the role and will be leaving the company.

Commenting on the new venture and leadership changes, Zurich group CEO Mario Greco said: “This is a groundbreaking step in reaching our goal of becoming our customers’ preferred insurer. As lifestyles change globally, consumers seek personalised, convenient and transparent interactions. Zurich continues to launch innovative offerings to meet the demands of our customers and partners for a fully digital and streamlined experience.”

“Beyond the younger generations who have long valued the convenience of online services, demand has broadened significantly in recent months throughout our customer base. Jack has significant experience in insurance and is skilled at launching innovative products and services, and Ericson brings a passion for fintech and using emerging technology to deliver what people want. This is the perfect combination to bring extra momentum to our customer-led strategy.”

Greco added: “I would like to thank Claudia for her valuable contribution to Zurich’s success over the past years. I am delighted to welcome Ericson, Laurence and Tulsi to the Executive Committee. Their diversity of backgrounds and cultures further strengthens our ability to lead the transformation of insurance.”