Zurich fills key claims leadership roles as it revamps structure

Zurich Insurance Group has boosted its claims leadership as part of its ongoing efforts to streamline its organisational structures and operations, in order to realise synergies across the regions.

Annarita Roscino (pictured left) is appointed as group claims data and insights leader, with Nelcia Oliveira (pictured right) becoming regional chief claims officer for Latin America. Both will report to Ian Thompson, Zurich's group chief claims officer.

In her new role, Roscino will focus on establishing and executing the group claims data and insight strategy, developing data science capabilities across regions and countries. She joined Zurich in 2006 in the UK, where she was most recently head of predictive analytics in UK operations, responsible for the analytics strategy and developing data science and analytics capabilities.

As part of its organisational restructure, Zurich's Latin America and Asia Pacific regional claims teams became part of group claims earlier his year.

In her newly-created role, Oliveira will be focused on providing leadership to the country teams and supporting the delivery of business priorities. She joined Zurich in 2006 in Brazil as a claims specialist for marine, property and liability and has since held several P&C and Life claims leadership roles. Most recently, she was head of technical claims excellence for Latin America.

Thompson said: "I’m delighted we have been able to fill such key roles internally. These appointments highlight the capabilities of our home-grown talent and demonstrate Zurich’s commitment to career development and global mobility. Nelcia and Annarita bring significant expertise and experience to the team and are proven leaders. With these appointments to the Group Claims Leadership Team, we can continue to drive our claims strategy and enhance our services to meet the evolving needs of customers.”

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