UK P&I Club overhauls global claims leadership following review

The  UK P&I Club, a provider of protection and indemnity insurance to the international shipping community, has created a new role of regional claims director in each of its main service hubs as it seeks to enhance its global claims handling capability.

The move is in response to a review of its regional claims response following the retirement of Jeff Lock, global technical claims director. The Club said it is creating the regional claims director role to better serve its markets in Europe, Greece, The Americas and the Far East.

Luke Lane and Tom Starr will serve as regional claims directors in Europe, with Mark Beare, Seán Geraghty, and Tom Rittweger fulfilling the roles in Greece, Asia-Pacific and The Americas, respectively.

Each regional claims director will have overall authority for all P&I claims in that region with the aim of decentralising responsibility, and facilitating swift local decision-making rather than a top-down approach.

As part of the restructure, the Club has also announced the promotion of Genevieve Holloway, who has been with the Club since 2007, to senior claims director.

Alan Mackinnion, chief claims officer at UK P&I Club, said: “With the retirement of Jeff Lock, who served the Club so impressively for 10 years, we’ve had a rethink on how to best handle claims globally. Decentralising decision making and investing in our regions, and people, will make us more efficient, agile and responsive to our Members.

“The five people stepping up into the Regional Claims Director positions have enviable on-the-ground experience and know-how, and we’re confident that they’ll be a huge success in reshaping our global claims services.”

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