Tysers unveils major milestone in digital transformation programme

Lloyd's insurance broker  Tysers has unveiled a "significant milestone" in its digital transformation programme with the launch of Tconnect, which it believes will dramatically improve its operational efficiency and further enhance its client services.

Tconnect is a cross-functional, cloud-based platform designed to consolidate processes and automate the end-to-end life cycle of a policy. It helps modernise existing IT infrastructure, improve operational efficiencies and accelerate the growth of the business through the development of client-facing digital quote and bind capabilities and portals, digital placement, market integration and the modernisation of claims workflows.

The platform will enhance Tysers' operations by providing automated sanctions checking, task and query management workflow, contract certainty checks, as well as centralised governance and valuable management information. Tconnect was built using agile product development methods and the full-stack OutSystems rapid application development platform. The API-enabled platform integrates directly with Tysers’ existing IBA systems and services, leveraging the same technology that already enables digital connectivity to clients both upstream and downstream.

Tysers said Tconnect has been successfully implemented in marine and North American P&C, its two largest broking departments. It will now be rolled out across the entire wholesale business, integrating and streamlining Tysers’ working practices onto one platform that manages the end-to-end lifecycle of a policy.

Clive Buesnel (pictured), CEO of Tysers, said: “Tconnect is a great example of the advances that we are making in our digital transformation programme. It demonstrates our commitment to redefining our end-to-end journeys to ensure we can respond to our clients’ and markets’ needs quickly and efficiently. Additionally, it positions us very well to integrate easily and effectively into the new Blueprint 2 architecture as it rolls out, especially our ability to seamlessly ingest the new digital technical account.”

Steve Jolley, CIO, added: “‘Tconnect is the realisation of a year-long programme of process development and a major step forward in connecting systems, clients and markets to digital trading platforms. Using API technology to eliminate re-keying, RPA technology to automate processes and being fully cloud based, Tconnect is available anytime, anywhere, on any device. By developing our technology inhouse using OutSystems, we are future proofing our systems and our business to ensure that we are able to build additional features quickly, efficiently, and rollout Tconnect across the business at speed.”

Tysers’ COO Martin Elton commented: “Tconnect is dramatically improving our operational efficiency and will enable Tysers to focus on serving our clients, and other high value add activities. The platform enhances the oversight and insight we have into our business, which will allow us to build upon the excellent client service that Tysers is already renowned for. We’re putting data and technology at the heart of our modernisation and growth agenda to drive efficiencies and further enhance our client experience.”

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