Travelers enhances claim process with innovative tech solution

Property/casualty insurer Travelers Companies has partnered with digital solutions provider Westhill to enhance its claims process.

Westhill leverages smart technology to connect insurance carriers, contractors and policyholders through its digital platform, removing inefficiencies from the claims process.

Travelers said it has taken several steps in recent years to enhance its claim experience, such as providing virtual inspections, real-time video chats and electronic payment options to customers and claimants. The company has also developed artificial intelligence solutions to assess property damage in a way that expedites the claim process.

Westhill's technology will allow Travelers' customers who file property claims in select states to communicate with reputable contractors in their area, select the best contractors for their needs and track key milestones during the repair process.

“Our goal is always to provide the best possible service throughout the entire claim experience, from the time the claim is reported through the completion of repairs,” said Jim Wucherpfennig, vice president of property claims at Travelers. “Westhill’s unique platform helps us give our customers an even more transparent and convenient process. We’re pleased to be working with Westhill’s team and are looking forward to expanding our use of their service.”

Kevin Reilley, chief executive officer of Westhill, added: “Travelers has a long history of implementing innovative solutions to take care of its customers. We’re excited to work with them to bring our technology to a broader market and help expedite the recovery process for Travelers customers.”

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