Top executive exits Lloyd’s in ‘transformational’ operational overhaul for Blueprint Two

Re/insurance marketplace  Lloyd’s of London has revealed a new operational structure for its Blueprint Two programme in a “transformational” move that has led to the departure of a top executive who played a “crucial” role in the markets’ modernisation efforts and enabled it to operate effectively during the pandemic.

Lloyd’s chief operations officer (COO) Jennifer Rigby (pictured) is leaving the corporation on Friday (January 21) after almost three years in the role. She joined Lloyd’s in May 2017 as chief information officer (CIO) before assuming the current position in March 2019. As COO, her remit included business transformation, global operations, data, IT, innovation and corporate real estate.

Under the new structure, Burkhard Keese, currently Lloyd’s chief financial officer (CFO), will take on additional responsibility for technology and operations as Lloyd’s COO.

Furthermore, Bob James, director of market transformation, will be responsible for the delivery of Blueprint Two.

James joined Lloyd’s in June 2021 to drive the uptake and adoption of the Future at Lloyd’s products and services, and in this wider role he will drive forward the strategic vision as it moves from planning to the “crucial” execution and adoption phase.

John Neal, the corporation's chief executive officer (CEO) said: “Throughout the pandemic, Jen’s leadership has been crucial in building flexible solutions at pace that have enabled the Corporation and market to continue to operate effectively. Jen has established firm foundations to underpin the future success of Blueprint Two and we have now announced a new operational structure so that we are best placed to succeed and deliver on our goals. We wish Jen all the best and welcome Bob into his new role.”

Rigby commented: “It has been both a privilege and a pleasure to help the Corporation and Lloyd’s market on its modernisation journey. Together we have made solid progress, and this enabled the market to adapt seamlessly to remote working during the pandemic.

“I am pleased to have taken the design and concepts of Blueprint Two to a point where we are ready to execute against a committed and contracted plan.

“My gratitude goes to the many leaders in the market who have tirelessly supported the digitalisation journey and to my team and colleagues at Lloyd’s who have also made it a fantastic five years.”

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