Swiss Re Corporate Solutions appoints customer experience head

Swiss Re Corporate Solutions (SRCS) has appointed Loredana Mazzoleni Neglén as head, customer experience and global sales steering, effective 1 February 2020. In this newly created role, Neglén will be responsible for supporting SRCS to better understand and address its customers' needs and pain points and deliver a better customer experience. She will report directly to Andreas Berger, CEO Swiss Re Corporate Solutions.

Neglén will design and implement an integrated approach for customer experience across all teams and functions within SRCS. She will lead a newly created customer experience team which will be tasked with providing superior service across all touch points of the value chain, from quote generation to policy issuance through to claims payment.

Neglén will also oversee SRCS's strategically important Innovative Risk Solutions team. By integrating Innovative Risk Solutions into the Customer Experience organisation, SRCS will better leverage its customer relationships and global resources to build customised solutions that help customers address their challenging risk management needs.

As head customer experience and global sales steering, Neglén will also ensure consistency across customer and distribution, increasing collaboration and customer focus across the organisation, and enabling SRCS to distinguish itself through the depth and strength of its relationships.

"At Swiss Re Corporate Solutions, we are committed to putting the customer first. The new role of head customer experience and global sales steering brings us closer to our goal of providing differentiated service by ensuring our entire organisation is focused on our customers," said Andreas Berger, CEO Corporate Solutions. "Loredana is the ideal person for this role. She's incredibly passionate about the customer experience and building strong customer relationships."

Neglén brings over 25 years of insurance experience to this role. Since joining Swiss Re in 2000, she has held integral positions in structured and project finance, sales, business development and underwriting, including head of specialties underwriting Europe, Middle East and Africa and head of specialties underwriting Asia Pacific. In her current role as head customer and distribution EMEA, she has successfully implemented a go-to-market strategy that generated remarkably profitable business growth.