QBE shakes up European operations management following key departure

Re/insurer  QBE has made key executive management board changes, reflecting its “strong growth ambitions” across the UK and Europe.

QBE has appointed Ceri Stokoe (Pictured Right) as chief information officer, European operations and Nathan Fuller (Pictured Left) as chief operations officer, international to its international executive management board, effective from December 1, subject to regulatory approval. Both will report to Jason Harris, CEO of QBE International.

The elevation and broadening of remit of the CIO role, along with the expansion of scope of the COO role follows the departure of Joe Gordon, COO, European operations at the end of the year.

Stokoe joined QBE in 2016 as the head of application services, before becoming the director of strategy and transformation in 2019 and subsequently chief information officer in January 2020. She will join the executive management board, responsible for IT strategy and change transformation, as well as take on additional responsibilities for business transformation consulting, transformation governance and data & MI.

Fuller joined QBE in 2004 as a senior claims adjustor and has held a number of roles across the claims function, playing a key role on the claims executive for the last four years in his most recent position as head of core claims. Fuller will be responsible for international underwriting operations for both insurance and reinsurance in addition to corporate real estate solutions, health & safety, procurement and risk and resilience.

QBE is set to launch an internal search to replace Fuller in his role as head of core claims.

Harris said: “I am delighted to have Ceri and Nathan join our Executive Management Board, not only because we were able to draw on our existing talent base but also because their appointments support the evolution of our business. Consistently delivering a superior service to our customers is at the heart of our strategic agenda and with strong growth ambitions across our UK and European footprint, ongoing modernisation in our technology and operational approach will be central to success.”

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