Munich Re signs digital transformation deal with tech giant

Munich Re, one of the world’s leading reinsurers, has launched a digital transformation partnership with global technology company HCL.

The global reinsurer seeks to modernise and standardise its workplace services for more than 16,000 employees in 40 countries.

Under the agreement, HCL will adopt a “glocal” strategy to support Munich Re’s workforce in multiple languages, including German, Spanish and Mandarin, from near-shore locations. It will also implement a highly personalised service desk solution and leverage the power of automation to improve efficiency and enhance employee user experiences.

HCL’s Fluid Workplace Solution will offer Munich Re the flexibility to rapidly modify remote working practices. HCL’s WorkBlaze solution will provide predictive analytics and AI for IT operations capabilities, which Munich Re says will help pave the way toward a self-healing digital workplace.

“The last 12 months have triggered the biggest change in how companies empower and support their employees. Now, user experience transformation has become a priority to us," said Robin Johnson, Group CIO of Munich Re.

“It was essential to have a partner that could help us create a modern digital workplace powered by the latest technology innovation to deliver a next-generation user experience to our employees. It was also imperative for our partner to offer global multilingual support capabilities. The strength of HCL’s digital workplace offerings and our existing relationship made it an easy decision to partner with HCL.”

Rahul Singh (pictured), president of financial services at HCL Technologies, commented: “We’ve already achieved significant success with Munich Re in modernising its applications and supporting its core insurance platforms. Flexibility and user-experience transformation are now of greater importance, and this deal reflects the growing value organizations like Munich Re see in HCL’s Fluid Workplace model. This alliance represents another significant stride in HCL’s growth in Germany, where we continue to invest in expanding our footprint and developing new solutions.”

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