Miller develops new AI tool; says 'it's just the beginning'

Specialist re/insurance broker  Miller has launched a new artificial intelligence (AI) tool developed by its in-house innovation incubator for its employees and its clients. Its aim is to automate admin tasks, freeing up resources to focus on the core areas of business.

MillerMo, the new AI tool, is based on technologies from Microsoft and OpenAI. Miller said it is the first in a series of innovations focused on using AI.

MillerMo’s functionality includes acting as a personal assistant, proof-reading, content generation, translation, analysing data sets and software development. Its aim is to enable Miller employees to automate administrative tasks, allowing them to focus on the core elements of their role.

MillerMo utilises Azure’s OpenAI GPT4-32k model producing a secure, internal-only tool and can be accessed via office and mobile devices.

Andre Du Preez, head of Miller’s innovation team and curator of MillerLabs, commented: “This is just the beginning of our journey with AI at Miller. MillerMo was developed in response to the desire for employees to access the benefits of ChatGPT and other generative AI technologies in a safe and compliant way. We are committed to fostering an agile innovation culture and we have created a dynamic environment of empowerment and collaboration, where every team member is encouraged to experiment with fresh ideas and approaches.”

Dana Cuffe, chief operations officer, added: “Miller is committed to innovation and developing leading AI tools that can be used in the specialist broking space. There is great potential in the insurance industry to use AI to enhance the experience of both clients and employees whilst maintaining the highest standards of service, security and integrity. MillerLabs and products like MillerMo are changing the way we work, the services that we offer and the speed of delivery to clients!”