MGA/insurtech firm Qlaims appoints new CEO amid C-suite reshuffle

Insurtech firm Qlaims has appointed a new chief executive amid a reshuffle of its top brass.

Liz Latter takes the reins from Malcolm Harvey, its current CEO, who stays with the company as founder and executive director.

Latter joined Qlaims in September as chief commercial officer and has 25 years’ experience in the UK general insurance market. Liz was previously Commercial Director at Saga Services before joining Qlaims.

Backed by West Hill Corporate Finance, Qlaims launched in 2017 with an ambition to use technology to improve customer experience around claims. In 2019 it expanded with Qlaims Insurance, an MGA with capacity provided by HSB Engineering Insurance, part of the Munich Re Group.

Qlaims chairman Simon Cooter said: “We’re delighted to confirm Liz’s promotion. Qlaims is growing traction rapidly thanks to the compelling combination of technology, a top-notch claims preparation proposition, and our relationships with brokers, which Liz has been instrumental in developing. Malcolm remains committed to the business and his passion for customer advocacy will continue to play a key part in the company’s direction.”

Harvey said: “I couldn’t be more pleased to have found Liz to take the helm of our ship. I’ve never come across anyone with her drive and talent in my working life and we’re extremely fortunate to have found her. I have been a skipper of one company or another for the last thirty-five years and it’s time for a younger commander to take over. I will remain on the bridge at her right hand to offer advice when required whilst spending time with other parts of the business.”

Latter said: “I’m really excited about the path ahead for Qlaims and honoured to be leading the next stage of our development as we continue to help brokers improve the claims experience of their clients. Despite pandemic, we have launched a quote-and-bind portal and signed significant new distribution agreements. In many ways the need for remote visits has helped to prove the importance of technologies such as video streaming. We have big ambitions for the future and I’m confident that we have the team in place to achieve our goals”.

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