Lloyd's names Bond US head of claims, new role to accelerate process and improve outcomes

Specialist insurance and reinsurance market Lloyd’s has appointed Carey Bond as US head of claims, a new position created as part of the Future at Lloyd’s strategy to accelerate and strengthen its claims procession in the US.

Carey has more than two decades of claims management experience, and joins Lloyd’s from Canal Insurance Company, where he served as claims team leader. Prior to that, he was the director of claims at Access Corporate Services and served as corporate auto property damage manager at American Independent Companies. He also previously served as a regional director at Nationwide Insurance, and 2VP of claims at Travelers, where he implemented numerous claims handling improvements.

In his new role, Carey will collaborate with London brokers and underwriters on the design and delivery of claim solutions for policyholders in Lloyd’s largest market. He will report to Hank Watkins, regional director & president of Lloyd’s, Americas, and Phil Godwin, Lloyd’s head of claims in London.

Based in Greenville, South Carolina, he’ll be responsible for overseeing US claims processing across the Lloyd’s market with a goal of improving outcomes and customer experience. His immediate priorities will be to provide support for Lloyd’s customers through the US hurricane season.

Hank said: “Carey will play an integral part in improving Lloyd’s claims processing in the US and we’re thrilled to welcome him to the team. Claims is a key pillar of the Future at Lloyd’s and his experience in various transformation programmes, including claims management and process improvement, will help us achieve our goals. Carey will have a vital role to play as we seek to help our customers through these challenging times and enhance our claims value proposition in the US.”

Carey added: “It is an exciting time to join Lloyd’s and I look forward to advancing the Future at Lloyd’s strategy by strengthening and accelerating our claims processing in the US to improve customer outcomes and speed up payments.”