Hollard partners to bring ‘disruptive’ AI tool to African market

Hollard Insurance Group, a provider of non-life and life insurance as well as investment products, has partnered with artificial intelligence (AI) solutions company Bdeo to help streamline its entire motor claims assessment and damage repair process.

Bdeo has launched in the South African market. Its Visual FNOL technology will allow Hollard policyholders to gather evidence of motor insurance claims through a self-guided image and video capture solution and deliver the information to Hollard Assessors in real-time to perform remote assessments.

Bdeo’s Visual Estimate technology also estimates damage costs, enabling Hollard Assessors to generate assessment reports and formally authorise the repair steps with panel beaters more quickly. In 2021, Bdeo’s Visual Intelligence technology helped Hollard Assessors expedite over 20,000 assessments for its customers.

“Hollard is pleased to have partnered with Bdeo to bring this disruptive artificial intelligence assessment tool to the African market. We’re proud to be embracing technological enhancements, innovation and experimentation in line with our business imperatives,” said Arie de Ridder, head of claims for Hollard Insure, Hollard’s short-term insurance division. “This product will ultimately benefit our customers and brokers through the delivery of exceptional service standards. We remain committed to driving efficiencies in all Hollard Insure business units, regions and broker partners.”

David Morris, head of new markets at Bdeo, added: “Our joint teams worked closely to examine and calibrate all aspects of the solution, to ensure Hollard can provide an efficient service to both customers and body repair shops. We are delighted to formally expand the global footprint of Bdeo to South Africa,” said Julio Pernia, CEO of Bdeo. “This confirms once again that Bdeo Visual Intelligence is a truly global solution that can be applied to local market specialities, enabling insurers to make great leaps in efficiency.”

Did you get value from this story? Sign up to our free daily newsletters and get stories like this sent straight to your inbox.