Davies eyes US expansion with SKWeston acquisition

Davies, the professional services and technology business serving the insurance industry, has moved to expand its presence in the US market with the acquisition of Maryland-based consultancy SKWeston & Company (SKW).

SKW will be rebranded to Davies and will continue to operate as before as part of Davies’ existing consulting and technology business, led by chief executive officer (CEO) Mark Grocott. Steve Weston, SKW’s managing partner, continues to oversee day to day operations.

SKW specialises in customer experience, technology implementation, managed services and outsourcing strategies for insurance, financial services and other highly regulated markets, areas in which Davies has been keen to expand its capabilities.

Davies said it wanted to diversify and deepen its consulting and technology capability to provide customer experience, resourcing and learning solutions, as well as data and speech analytics, robotic process automation, legacy platform modernisation and product development for its clients.

Dan Saulter, group CEO at Davies, said: “The insurance market is undergoing significant transformation, with businesses seeking to harness the power of automation and digital capabilities to create competitive edge, to streamline their delivery and service, and to manage operating costs. It’s important now more than ever that insurance businesses can differentiate their offering and retain customers through their service delivery and contact centre interactions with their policyholders and other stakeholders.”

Weston said: “Our business is perfectly positioned to support Davies’ wider client base of innovative businesses on their quest to accelerate their change and transformation and be disruptive in the market.”

Did you get value from this story?  Sign up to our free daily newsletters and get stories like this sent straight to your inbox.