Davies expands property loss adjusting expertise in Ireland

Insurance service provider Davies has expanded its property loss adjusting capabilities in Ireland through the acquisition of a Dublin-based ProAdjust.

ProAdjust is a specialist provider of loss adjusting and claims management services to the insurance market in Ireland. It specialises in personal and commercial property claims and with ability to deploy, at scale, loss adjusting solutions during claims surges and catastrophic events.

ProAdjust will join Davies’ claims solutions division in the UK & Ireland, led by CEO Kath Mainon. ProAdjust managing director Martin Carway will continue to lead the business and will report to Davies’ Ireland CEO, Peter Haran. All 40 ProAdjust employees will continue in their roles within Davies.

Davies has in recent years diversified and deepened its claims solutions capabilities to provide a fully automated low-value property claims solution, home emergency expertise and end-to-end insurance-related vehicle rental, third party intervention and new vehicle replacement. The company claims it has increased its annual investment in innovation and digital transformation more than four-fold, including in its CQ claims processing platform, legal AI and automation, its video and drone claims handling solutions, as well as investing in intelligent automation, speech analytics and virtual reality training solutions.

Dan Saulter (pictured), Group CEO of Davies, commented: “I’m delighted to welcome Martin and the whole ProAdjust team to Davies. The business has an excellent track record of working with blue chip clients to provide a quick and cost effective claims service to customers when they need it most.

“The continued rise we have seen in catastrophic events across the UK & Ireland in recent years has emphasised why it is so essential for insurers to have a flexible network of experienced field adjusters – that can be redeployed quickly to impacted areas. Adding ProAdjust’s expertise to our growing claims platform enables us to take an increasingly specialist field adjusting offering in Ireland to our global clients.”

Carway added: “I’m very pleased ProAdjust is becoming a part of Davies which has a shared focus on service excellence and technology investment to help the insurance market navigate increasingly complex customer demands and needs. I look forward to working with Dan, Kath, Peter and the wider Davies team to develop and strengthen our claims solutions for our clients.”

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