Coalition rolls out new AI model for US brokers and businesses

Coalition, an insurance provider and surplus lines broker, has introduced generative AI and large language models to help brokers and businesses protect themselves from cyber risk in the US.

CoalitionAI Broker Copilot and Security Copilot are now available to appointed brokers and businesses in the US. Broker Copilot is a generative AI chatbot embedded into the Coalition broker dashboard that can answer questions about cybersecurity best practices, cyber policy coverage options, and more. Security Copilot offers businesses using Coalition Control details on cyber security vulnerabilities and a better understanding of coverage contingencies.

The CoalitionAI features use a combination of proprietary technology, large language modeling, and generative pre-trained transformers. Coalition plans to introduce additional AI capabilities to support its Active Insurance offerings in the coming months to strengthen the quoting, underwriting, and incident response experiences.

“This new wave of generative AI will unequivocally change the insurance industry and transform the broker experience,” said Joshua Motta (picured), chief executive officer and co-founder at Coalition. “Our Broker Copilot and Security Copilot are just the beginning. Over time the entire Active Insurance experience – from risk selection to active security protection to active response – will all benefit from generative AI that can help reduce the impact of cyber risk.”

“AI is already reshaping the cyber risk landscape,” added Tiago Henriques, Coalition’s vice president of Security Research. “While we are applying our AI expertise to improve the broker and customer experience, we are also focused on keeping up with emerging AI-related vulnerabilities. Part of our commitment to protecting the unprotected is helping our policyholders both understand the risks and reap the benefits of new technologies.”

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