Claims Consortium director joins CII's Society of Claims Professionals

The Society of Claims Professionals (SOCP), within the  Chartered Insurance Institute (CII), has appointed the director of Claims Consortium Group to its advisory board.

Claire Lashbrook is the director of operations and third party administration at Claims Consortium Group overseeing all claim operations including validations, repairs and out of hours.

She began her career with Claims Consortium Group in 2011 as a claims handler, then progressed on to service manager and operations manager before being appointed operations director in 2020. Lashbrook specialises in household claims and customer service, and is focused on driving positive changes in claim operations.

Lashbrook is currently president of the Exeter CII, having previously been the first Careers Officer for the Institute.

Sue McCall, chair of the Society of Claims Professionals, said: “Her rapid career progression demonstrates what a talented claims professional she is, and her previous involvement with the CII’s New Generation programme is a further endorsement of that. I look forward to working with her as we continue to provide insight and knowledge to our members across the sector.”

Lashbrook commented: “I am absolutely delighted to be joining the Society of Claims Professionals advisory board and look forward to getting involved with the fantastic work the society does advising members, raising professional standards and building consumer trust in the sector. It is a real honour to be working alongside some of the most talented individuals in our profession.”

Did you get value from this story?  Sign up to our free daily newsletters and get stories like this sent straight to your inbox.