CII creates president’s forum to explore customers’ unmet needs

The Chartered Insurance Institute (CII) has created a president’s forum to explore customer needs that are not currently being fully met by the insurance profession.

The forum will be chaired by current president of the CII, Julie Page, CEO of Aon UK.

The forum also includes Anthony Baldwin, CEO AIG UK and current president of the Insurance Institute of London, Sian Fisher, CEO of the CII, Peter Blanc, deputy president of the CII and Group CEO of Aston Lark, Julian Enoizi, deputy president of the Insurance Institute of London and CEO of Pool Re, and Artur Niemczewski, board member of the CII and partner at Arthur Fleming & Co. Input has also been provided by Geoff Riddell, chair of Pool Re. During the year, the forum will engage with the wider group of presidents from the CII Local Institute network and the society chairs.

As well as exploring new and emerging risks, the forum will discuss the changing insurance needs of consumers and SME businesses and aims to produce guidance and key actions for further development.

Sian Fisher, CEO of the Chartered Insurance Institute, said: “The insurance profession is key to managing and mitigating the myriad risks that are present in our global society. For many consumers and SMEs, the pace of change is mounting and resulting in more risk exposure from their day-to-day activities. It is vital we look at ways to adapt, evolve and innovate our products and services in order to maintain the importance and relevance of insurance to the customers it serves.

Julie Page, president of the CII, said: “Risks are more connected, more complex and less tangible than at any time in modern insurance history, with the backdrop of public opinion about the relevance of insurance becoming challenging.

“With the president’s forum we are looking to use the neutral space the CII holds as a trusted convenor to further explore what we as a profession could do to respond to these challenges, as well as exploring wider accessibility to protection for increasingly unmet needs, which currently only have limited traditional market cover.

“We will be looking specifically at the current skillset of the insurance sector and comparing that with what needs to be done to enable and encourage the profession to meet the challenges of evolving risks and changing client needs, plus what can be done to improve public trust during this period of great uncertainty.”

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