Chubb accelerates digital drive with new hub in Europe

Property/casualty insurer Chubb has revealed its plans to broaden its digital product and service offerings as well as create new channels for product distribution in Europe.

The carrier has established a new digital team for Continental Europe and the UK & Ireland (UK&I) to develop and execute the plans.

The move follows the launch in September of Chubb Studio, a global platform to enable Chubb's partners in retail, e-commerce, banking, fintech, airline, telecommunications and other industries to add digital insurance options to their own product and service offerings.

Led by Santiago Sanchez, head of digital for Europe, Chubb's European digital team will initially comprise three experienced leaders, spread across different parts of Europe.

Based in Zurich, Ana de Montvert will serve as head of digital business development for Europe. She will be responsible for managing and developing digital partnerships across CE and the UK&I. Previously A&H manager for Switzerland, de Montvert joined Chubb in 2013 as the country's A&H business development manager.

Christophe Laguet, based in Paris, will manage the development and execution of Chubb's customer-focused digital strategy in his role as digital marketing & analytics officer for Europe. He will provide countries with targeted tools to drive planning, analytics and marketing. Previously head of digital A&H for CE, Laguet joined Chubb in 2019. Before that, he worked at MetLife in Singapore as head of digital acquisition and social media.

In addition, Tessaliina Ilmela has been appointed as A&H head of digital product, Continental Europe. Ilmela will identify consumer opportunities, executing pilot digital marketing programmes using online, mobile and social tools and platforms. Previously head of digital for the Nordics, Ilmela joined Chubb last year from Danske Bank where she led digital sales for its Finnish consumer and corporate business.

Ilmela will continue to be based in Helsinki, reporting to Donal Corcoran, head of consumer lines, A&H Continental Europe, and also Sanchez.

Adam Clifford, Chubb's divisional president for Continental Europe, said: "This team, led by Santiago Sanchez, underpins the significance for Chubb Europe in developing a trusted market-leading digital proposition for our partners, who will be able to further enhance their customer brand loyalty with bespoke insurance products.

"With the global launch of Chubb Studio in September, it means we can now leverage the digital assets Chubb has built in other regions for our European partners. I am confident you will see trusted brands partnering with Chubb across various industry sectors.

"Santiago and the digital team have an exciting opportunity to challenge the digital insurance marketplace and to think quicker, broader and faster to develop relevant insurance protection for the end consumer."