Banco Best and simplesurance start selling insurance via a chatbot
Portuguese bank Banco Best and Berlin-based start-up simplesurance have successfully started selling mobile, laptop and tablet insurance via BEA (Best Electronic Assistant), the bank’s chatbot that is available on its website and Facebook Messenger.
This allows the customers to engage with the chatbot 24/7, asking questions about the insurance products, their characteristics and features. Once the client has understood the advantages, BEA starts asking questions about the device in order to run an online real-time simulation and provide competitive pricing.
After accepting the offer, the chatbot guides the customer through the rest of the journey. Following the successful purchase, simplesurance will send the certificate of insurance directly to the customer. All processes run in real-time, offering insurance products by simplesurance in cooperation with Allianz.
António Martins, director of marketing, Banco Best commented: “This is an amazing achievement and reinforces Banco Best’s commitment to be ahead of the curve. We have gathered an extraordinary partnership that enables us to adapt and seize new opportunities in our business model. Because the chatbot BEA works 24 hours on our website and Facebook, we improve the customer experience and promote financial inclusion using a cutting-edge technology delivered in a simple way.”
For this project, Banco Best developed the API integration with simplesurance on top of the Visor.ai chatbot platform, a cross border implementation that encapsulates not only the technology but also the building of knowledge to support customer queries.
Robin von Hein, CEO & founder, simplesurance, said: “We are more than happy to have teamed up with such a tech-driven cooperation partner in the financial industry, capable of creating a unique customer journey. The chatbot integration is just the beginning of a fruitful partnership.”
Get all the latest re/insurance industry news with our daily newsletter - sign up here.
Shareholders to choose pathway as Argo-Voce arm wrestle continues
Change to Munich Re Board of Management
Markel appoints cargo, specie and terrorism underwriter
Adelaïde insurance brokerage group recruits CEO
Risk Strategies acquires insurance subsidiaries of Gowrie Holdings
Ethos Broking adds Norfolk broker Hugh J Boswell to its group
Confidence in AI insurance solutions increasing Helios Underwriting acquires Lloyd’s entity Catbang 926 for £5.6m Moody's 2020 outlook negative for life insurers and securities companies Adventist Risk Management adopts Insurity’s workflow solutions
Already registered?
Login to your account
If you don't have a login or your access has expired, you will need to purchase a subscription to gain access to this article, including all our online content.
For more information on individual annual subscriptions for full paid access and corporate subscription options please contact us.
To request a FREE 2-week trial subscription, please signup.
NOTE - this can take up to 48hrs to be approved.
For multi-user price options, or to check if your company has an existing subscription that we can add you to for FREE, please email Elliot Field at efield@newtonmedia.co.uk or Adrian Tapping at atapping@newtonmedia.co.uk
Editor's picks
Editor's picks
More articles
Copyright © intelligentinsurer.com 2024 | Headless Content Management with Blaze