AXA mulls major digital overhaul in UK&I to simplify and reduce cost

Re/insurer  AXA UK and Ireland is seeking to overhaul its technology ecosystem to create a more digitally-enabled, modern and agile IT environment that is data-rich, secure and sustainable with lower overall cost.

The company signed up with Cognizant as its new technology partner to transform its digital operations in the UK and Ireland.

Under the new multi-year agreement, Cognizant will provide multi-faceted managed services and cloud migration services, helping  AXA UK & Ireland improve its customer experience with more intuitive and secure digital channels. It will also provide integrated IT services spanning service desk support and maintenance, end-user computing, application development and maintenance, cloud operations, and IT infrastructure management.

“ AXA UK & Ireland’s priority is providing customers with the choice and flexibility that meets their insurance needs. The foundation to deliver that is a modern, digital IT infrastructure that enables us to make data-driven business decisions,” said Shali Vasudeva, chief operating officer,  AXA UK & Ireland. “Cognizant’s track record, expertise and behaviours in helping organisations simplify delivery and manage IT environments were the primary factors in choosing them as a technology partner.”

Rob Walker, president, global growth markets, Cognizant, said: “Digitally-enabled IT is critical for delivering better customer experience, bringing innovations to market faster and reducing overall cost.

“We’re honoured to have been selected by  AXA UK & Ireland to help transform their legacy environment and to support them in enabling technology to achieve better business outcomes. This new partnership builds on our strong momentum as a leader in helping global insurance clients meet their ambitions.”

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