AXA expects job cuts as it remodels claims operations in UK

Insurer AXA UK has unveiled plans to restructure its claims operations in a move that is expected to place several roles across claims sites at risk of redundancy.

The insurer has decided to remove non-core activity from operational areas following an "in-depth review", allowing them to concentrate on claims handling efficiency and customer satisfaction.

AXA said although the reorganisation means 125 roles are being placed at risk of redundancy across six claims sites, the net reduction is expected to be smaller, at about 40 jobs.

Employees affected by the announcement will receive all the appropriate help and support they need throughout this period of change, it added.

The new operating model will commence on June 1st.

The new structure builds on the changes announced in March, when the insurer created two operational business areas (motor & travel claims; and property & casualty claims) alongside four Centres of Excellence (claims technical services; claims operations; claims risk, fraud & complaints; and claims transformation).

“Our new structure will enable greater accountability and clearer focus in customer-facing operational areas, supported by strong Centres of Excellence providing technical expertise in a more collaborative and consistent manner. We believe this will have a positive impact on claims experience and improve customer satisfaction,” said Waseem Malik, executive managing director – claims, AXA UK

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