AXA Commercial creates 120-strong team of experts to serve SME market

Insurer  AXA’s commercial arm has revamped its operating model by creating a large team of small to medium enterprise (SME) specialists to offer tailored underwriting solutions and services to brokers and customers.

AXA Commercial has created a dedicated 120-strong SME team to provide SMEs with bespoke cover for larger, more complex policies, smart risk management with tools and services, and faster payments for claims.

The new operating model is designed to give brokers more ways to trade, a wider risk appetite for new sectors and expand the dedicated support provided by SME specialists.

In addition to trading and underwriting improvements, AXA will offer expert support services to brokers and their SME customers, including eServe, a claims platform which allows brokers to submit and manage their customers’ claims 24/7.

“We understand that it takes a lot to run a successful business and many SME owners don’t have the resources to focus on insurance and risk management," said Deepak Soni, Commercial Director, AXA Commercial UK. "Our recent research shows the cost-of-living crisis and inflation are among the top stressors for SME owners so it’s essential that we support in lessening other burdens.

“With the help of brokers, AXA can support with expert advice and information to help them reduce risk and grow their business. We hope that our improved proposition makes us easier to do business with and supports brokers to give SMEs the confidence to thrive, today and tomorrow.”

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