Arc Legal secures significant deal with Lloyds Banking Group

Arc Legal Assistance and sister company Legal Insurance Management (LIM) have partnered to secure a significant deal with  Lloyds Banking Group.

The deal will provide family legal protection cover for the group’s home insurance customers across the UK under the Lloyds Bank, Halifax and Bank of Scotland brands.

It will see Arc Legal provide 1.2 million of the group’s customers with legal expenses insurance cover, access to their dedicated online claims service and a 24/7 Legal Helpline. Arc Legal secured the multi-brand deal in a competitive tender process.

Richard Finan, director of strategic development at Arc Legal, said: “This deal affirms Arc Legal’s position as the largest provider of Family Legal Expenses insurance in the UK. It further evidences how we apply our market knowledge and technical expertise to support corporate partners in delivering high quality products and services across our portfolio, which includes a broad range of legal expenses insurance and assistance services products. Combining these factors with technology designed to improve the claims journey, we are focused on giving our partners such as Lloyds Banking Group confidence their customers’ needs are being met.”

Stuart Curtis, head of supplier management and oversight, added: “ Arc Legal has demonstrated its understanding, customer focus and strong capabilities in the legal expenses insurance sector. Their investment in innovation and technology, focusing on the customer journey, make them a collaborative and responsive partner.”

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