Aon taps insider to tackle ‘difficult claims’ for US and Bermuda

Global re/insurance broker  Aon has elevated a longtime executive to the role of claims leader for the US and Bermuda.

Mike Merlo (pictured), who has worked at Aon for 18 years, will take up the key position that will see him work with the firm’s claims leaders across all product lines. He also will be a primary contact for chief claims officers at insurers in the US and Bermuda to support clients on “difficult claims”.

Merlo was most recently part of Aon’s US national casualty coverage advocacy and claims resolution practice, working with clients to secure the best possible outcomes from complex claims.

He will report to both Neil Harrison, Aon’s global chief claims officer, and Joe Peiser, head of commercial risk, North America.

“ Aon is investing in a robust claims organisation to help clients realize the promise of insurance,” Peiser said. “Mike has a track record of advocating for clients when they need us most. He has experience working across all product lines and ensuring clients receive the best possible outcomes during their times of need.”

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