Hiscox lures 11-year Farmers Insurance veteran as US COO
Specialist global insurer Hiscox has appointed an 11-year veteran from Farmers Insurance as its new chief operating officer in the US.
As US chief operating officer, Leigh Hellrung will serve on the Hiscox US leadership team and will report to Kevin Kerridge, CEO of Hiscox USA. Bringing over 20 years of industry experience to the role, she will lead all aspects of the US operations across service delivery, strategy, transformation, data, and process excellence.
Prior to joining Hiscox, Hellrung held customer experience, service delivery and strategic operations leadership roles with Farmers Insurance and Zurich Financial Services. She served at Farmers for more than 11 years. In her most recent role, she was responsible for 500 employees and all aspects of the customer and agent service experience. Prior to that, Hellrung led enterprise-wide technology transformations in billing, payment, and customer experience domains.
Kerridge said: “Leigh has earned a well-deserved reputation as an inclusive, transformational leader, with a glittering track record of creating best-in-class customer experiences. She’s joining a team that shares her passion for delivering impactful touchpoints with our customers and crafting moments that matter, and I have no doubt that Leigh will be a driving force through our next phase of growth in the US business.”
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