Gen-AI in Insurance kicks off with Lloyd’s keynote

Intelligent Insurer’s Gen-AI in Insurance began this morning with a packed agenda exploring all things Gen-AI with a constellation of expert speakers.

The event’s first keynote speaker, Bob James, chief operating officer at Lloyd's, will offer insights in his session titled ‘Integrate Gen-AI into your operations and infrastructure, ensuring responsible and secure deployment’. For many this might seem like an impossible task given the heavily regulated world of insurance, the complex London Markets and concerns over accuracy or even Gen-AI hallucinations.

Lloyd’s James will discuss the importance of investing in robust data infrastructure and ensuring the quality of the data used for training AI models. He will also dive into the ways costs can be managed and the potential impact this can have on growth, as well as share tactics for cloud APIs and integrating Gen-AI into your tech infrastructure. 

IntellectAI EVP and Insurance Business head Sandeep Haridas is the second keynote speaker of the day with a presentation titled ‘The rise of generative AI in underwriting: Vital tools and considerations for underwriters’. Haridas will share insights on how to use Gen-AI to double the capacity of underwriting teams, apply underwriting guidelines to accounts and assess the desirability of risks at speed. 

Delegates will hear how the technology can be used to plug the talent and skills gap by leveraging knowledge transfer as well as how it can take some of the load off underwriters to support quicker accounts processing and more accurate decision making. Haridas will also discuss the thorny issue of how to balance automated and human input by promoting a collaborative approach where AI systems augment human decision making.

The first panel of the day will delve into the possibilities Gen-AI has to better analyse large volumes of unstructured data and heavy documentation. Panelists Petr Vaclav, vice president, Decision Science & AI, EMEA at RGA Global Data & Analytics, Parul Kaul-Green, former chief digital strategy officer at Liberty Specialty Markets, Jeremy Trott, claims director and claims operations team leader at Ecclesiastical Insurance, Mamoon Yunus, CEO at Forum Systems, and Hélène Stanway, co-founder of SENSE Consortium will debate the topic in a session titled ‘Unleash the potential of Gen-AI to make better, faster decisions’.

After the coffee break, Susan Fallon, global head of property at Zurich will share her insights on ‘Understand the benefits of Gen-AI for underwriting, risk assessment and pricing’ in a fireside chat, then delegates will hear from Fredrik Thuring, head of operational analytics at Tryg, who will share concrete Gen-AI use-cases across underwriting, claims and operations that fix real problems.

In the second panel of the day, titled ‘Streamlining the claims process with the power of Gen-AI’ speakers will discuss how to automatically analyse and generate damage assessments based on images, using AI-powered document generation to create claim-related documents, and how the tech can transform fraud detection. Panelists include Fredrik Thuring, head of operational analytics at Tryg, Tony Martins de Sá, head office claims at NFU Mutual, Jonathan Sharpin, claims manager strategic operations at Liberty Specialty Markets, David Mitchell-Dawson, head of product at EIP, and Hélène Stanway, co-founder of SENSE Consortium.

Pablo Beldarrain, global head of Banking & Financial Services sector at Stratio BD will share insight on how to implement secure, accurate and powerful Gen-AI that combines customer structured data and non-structured data to create a next generation of insurance services in his keynote sponsored presentation titled ‘Add real business value and trust the answers: Achieve 99% Accuracy and Full Regulatory Compliance with Gen-AI’.

After a sumptuous networking lunch, delegates will hear from Emeline Careme, head of computable contracts at AXA, in her session titled ‘ How to unlock insurance contracts’ intelligence to boost efficiency across the value chain?’

In the next session, a panel will debate how to best ensure transparency in a heavily regulated industry, address the issue of AI customer data leaks and potential litigation and the future regulatory landscape. Speakers will include Michael Gregory, director underwriting strategy at RSA Insurance, Isin Ozakosy, VP Analytics Quality & Ethics at RGA UK, John Pyall, head of underwriting and product at Great Lakes Insurance, and Eddie Longworth, director at JEL Consulting.

Following this panel, PwC director - Financial Services Data, Analytics & AI Consulting Chris Sawyer will share his insights in a session titled ‘Hear predictions for the three strategic horizons of transformation in Insurance enabled by Gen-AI’.

Then after the coffee break, Yanna Winter, CIO, head of Generali UK IT and GC&C IT at Generali, will deliver her keynote titled ‘Gen-AI for product specialisation: Deliver a superior customer service to clients, fuelled by data-driven insights’.

Delegates will then hear from Frederic Stallaert, CEO at Paperbox for his showcase session titled ‘Discover how Gen-AI turns your insurance mailroom into an engine for growth and better customer service’

Gabriele Oliva, head of Data & AI at BIP UK, and Manuel Zanchetta, partner Insurance & Beyond at BIP will present their session ‘Enhancing customer interaction and Business Intelligence with Gen-AI’.

The final panel of the day will delve into the topic of how to use Gen-AI to deliver robust results in a session titled ‘Leverage Gen-AI for unstructured data and ensure reliable outcomes’. Speakers include Sofia Kyriakopoulou, head data and analytics Reinsurance - Group Digital & Technology at Swiss Re, Clemens Frey, member of the executive committee at the International Association of Actuaries, and Julia Krezdorn, head of department Data Engineering & Data Management at Munich Re, with chair Claire Churchard, senior editor at Intelligent Insurer.

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