Metromile and Tokio Marine expand partnership to streamline claims

Japanese insurance group Tokio Marine is deploying Metromile Enterprise's digital first notice of loss product Metromile REPORT across its $13 billion auto insurance book. Tokio Marine said it expects to significantly improve customer claims by enabling drivers to report accidents online and through its app.

Metromile REPORT helps to create opportunities for improved fraud detection, efficient downstream processing, and a no-touch claims experience. It is produced by Metromile Enterprise, the software-as-a-service business group of the namesake insurer Metromile, which provides pay-per-mile car insurance powered by machine learning in the US.

"Metromile uses world-leading technology to provide a more sophisticated and personalised approach for its customers. By incorporating its technology into our claims service, we expect to realise millions of dollars in savings and raise the quality of work that can only be performed by our talented team," said Tokio Marine Group deputy general manager Hidenori Kobayashi.

Tokio Marine Group was the first insurance carrier to license Metromile's proprietary artificial intelligence claims platform. Metromile Enterprise's platform can help improve customer satisfaction and limit losses paid to false claims, which Metromile Enterprise believes can reduce loss adjustment expenses by as much as 30 percent by automating customer experience, detecting fraud, and offering dynamic first notice of loss.

"We are honoured to help Tokio Marine focus on what they do best — putting its people and its customers first,” said Metromile CEO Dan Preston. “Metromile Enterprise's technology will enable Tokio Marine to use artificial intelligence to improve customer satisfaction, realise industry-leading operating efficiency, and take a significant leap as a technology-driven insurer."

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