It takes strategic partnerships and a strong ecosystem for insurers to be able to provide a truly personalised digital customer experience, while still focusing on cost savings, operational efficiency and speed to market. Kevin Ostrander, chief sales officer of insurance software company One Inc, will be exploring these issues—including how to leverage the digital ecosystem to create a seamless customer experience as part of a Fireside Chat during Day 1 of Claims Innovation USA on July 13, 2021.