Davies acquires specialist consulting firm Ember

Consulting and digital solutions provider Davies group is acquiring Ember group, a customer experience (CX) consulting and digital solutions business.

Ember provides CX consulting, analytics, training and specialist resourcing to large organisations and major brands operating across a range of highly regulated and international markets, including insurance, utilities and financial services. The transaction will complete during October, subject to customary approvals.

Ember’s 60-strong team will join Davies’ customer solutions business, allowing Davies to provide its global clients with a broader and deeper range of CX, transformation, analytics and training solutions, alongside its CX digital platform, ServiceTick, according to a corporate statement.

Davies group now boasts more than 1,400 professionals working across the UK, Continental Europe, North America and Bermuda delivering operations, digital solutions, and consulting to more than 500 highly regulated and international businesses and brands.

The deal marks Davies’ second deal of 2018 after adding insurance services and captive management capability through the acquisition of R&Q’s services businesses in January this year. In 2017, Davies added more than 100 new accounts from existing and new clients to its operations and digital platform, and recently reported revenue growth of 41 percent in the year to 30 June 2018, including 11 percent organic growth across its platform.

Dan Saulter, Group CEO of Davies said: “Ember has a great track record and incredible reputation for delivering significant value for its clients through deep domain expertise in customer experience, analytics, resourcing and training. By adding Ember’s capability to Davies we can become even more valuable to our clients, providing deeper solutions and staying relevant to their evolving needs in service design and delivery”.

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