CFC brings Aon's Roger Francis for cyber claims director role

CFC, a Lloyd's managing general agent (MGA), has appointed Roger Francis as cyber claims director from Aon.

Francis joins CFC with 15 years’ experience in information security, helping businesses protect their organisational assets from cyber threats, developing global security governance programmes, and responding to headline cyber breaches.

Most recently, Francis was head of EMEA security advisory at Aon / Stroz Friedberg, where he delivered cyber risk solutions to insureds, and helped clients quantify and manage cyber risk. Prior to Aon, he was the EMEA strategic & cyber insurance lead at Mandiant (FireEye), and director of professional services for McAfee (Intel Security).

In his new role, Francis will lead CFC’s cyber claims and incident response organisation, as well as oversee its cyber risk management services.

“CFC has been at the forefront of the cyber insurance industry for nearly 20 years, which means we have one of the most tested and experienced cyber claims handling teams in the industry,” said Margaret Murphy, CFC claims director. “Roger brings deep cyber security expertise and leadership to our robust in-house cyber claims and incident response team.”

Francis commented: “When a client purchases a policy from CFC, they’re really buying the claims service behind it. Nowhere is that more critical than in cyber, where technical expertise and real-world claims handling experience can make the difference between a business suffering a catastrophic loss or getting back online quickly. CFC’s cyber underwriting and claims team is market-leading, and I’m eager to join the group in taking these capabilities to the next level.”

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