Allianz partners with Keoghs to launch AI system to automate injury claims

Insurer Allianz has launched a new digital platform that uses artificial intelligence (AI) to create what it calls the "first truly automated end-to-end digital solution for Stage 3 claims".

The insurer estimates that its new system will cut the time it takes to handle each claim by 30 minutes.

Under the old system, handlers had to check and respond to a Court Proceedings Pack and manually download documents relating to the claim to pass them to their legal providers. Once a Stage 3 hearing had taken place the outcomes were shared with handlers to populate back into the system.

The new Defendant Hub will enable handlers to perform these steps automatically and collect outcome data at the push of a button for low value motor and casualty bodily injury claims. It will also eliminate the manual input of data and generates a response. Once a Stage 3 hearing is completed, details of the award given are captured by Counsel and automatically populated into Allianz’s system.

Allianz has implemented the Defendant Hub in partnership with Keoghs, a provider of legal services to UK insurers.

Amanda McCarthy, Allianz’s technical claims manager, said: “We are continuously looking for ways to improve our claims proposition and make improvements for our customers. The addition of Defendant Hub will significantly reduce our handlers’ time, creating an average saving of half an hour per claim.

"As well as improving operational efficiency, the data collected by the Hub will enable us to drive better insight from these types of claims. The results will give us the opportunity to improve our strategies as well as having a competitive edge."

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